Making a Claim Shouldn’t Be Complicated
Cash Funeral Cover That Pays Out in 24 Hours
Cash Payout
You choose where to send
Claims Paid
Within 24 hours
Covers SA &
Cross-Border Families
Affordable
Premiums from R79 p/m
How Funeral Claims Work
We are here to help you every step of the way.
We’ve designed our process to reduce stress during difficult times.
Once a claim is submitted, our team verifies the information and begins assistance immediately.
We aim to process claims as quickly and clearly as possible so families can focus on what matters, not admin.
- South Africa
- Zimbabwe
- Africa-wide families
- International beneficiaries
STEP-BY-STEP PROCESS
1. Notify Us Immediately
As soon as a death occurs, contact Shimanda Life through: Phone WhatsApp Email Our support team will guide you on what to do next.
2. Submit Required Documents
- Clear scanned copy of the original Death Certificate
- Pathology Report confirming cause of death
- Policy Number
- Copy of the Deceased's ID
- Copy of the Beneficiary's ID
3. Claim Review & Verification
Our team will: Verify the policy status Confirm beneficiary details Validate submitted documents We keep communication clear and direct throughout.
4. Claim Approval & Support Activation
Once your claim is approved, the benefit amount is paid directly to the beneficiary. Where needed, we may assist by referring families to trusted funeral service providers; however, funeral services are not included as part of the policy benefits.
IMPORTANT INFORMATION
To Help Your Claim Go Smoothly
- Ensure your policy is active and up to date
- Keep beneficiary details accurate
- Report claims as soon as possible
- Keep all required documents ready where possible
The faster we receive complete information, the faster we can assist.
NEED HELP?
We’re Here When You Need Us Most. If you are unsure about anything, contact us immediately.
Our team will guide you step-by-step through the process.
Shimanda Life Claims Support
📞 Phone: +27 (0)12 004 0227
💬 WhatsApp: + 27(0)84 902 7568
✉ Email: inquiries.sl@shimandacapital.co.za
The faster we receive complete information, the faster we can assist.
CROSS-BORDER SUPPORT
Cover That Works Across Borders
Built on experience. Driven by purpose
We understand that families are often spread across South Africa, Zimbabwe, and other countries.
Shimanda Life can provide Guidance with:
- Repatriation processes
- Documentation requirements by country
- Coordination with funeral and transport service providers
We help families understand the process and requirements involved in cross-border arrangements, reducing confusion during a difficult time.
D.Mhlanga
Founder & Director
Frequently asked questions
How does Shimanda Life funeral cover work?
Shimanda Life provides cash funeral cover that pays out directly to your nominated beneficiary when a valid claim is approved. This gives your family the freedom to choose funeral services that suit their needs.
How long does it take for claims to be paid?
Claims are processed and paid within 24 hours (1 working day) after all required documents have been submitted and verified.
Can I cover family members living outside South Africa?
Yes. Shimanda Life is designed to support cross-border families, allowing cover for loved ones living in South Africa or abroad.
How can I pay my monthly premiums?
You can pay nationwide through multiple convenient payment methods, including:
- Debit order
- EasyPay retail stores
- Banking apps and online banking
- Selected point-of-sale payment channels
Is there a waiting period before I can claim?
Yes. The standard waiting periods are:
- Natural death: 6 months
- Suicide: 12 months
- Accidental death (policy owner only): 1 month
Terms and conditions apply.
PAY ANYWHERE, ANYTIME
